Services are all requested online by the client. The client logs in online and builds their needed schedule according to the needs of their pets and budget. This eliminates miss communication over the phone or email. It ensures that the exact scheduled requested by the client is booked into our system. Every single request is checked carefully by SPS management and approved and an email schedule is sent to the client. The schedule shows all services booked on a calendar so the client can easily see the schedule and be certain it is correct or request a change as needed. Clients can also log in any time and view all services they have booked.
After the initial schedule is sent upon booking, several reminders are sent to the client. This gives the client MANY opportunities to spot an error in their schedule. Seven days prior to the start of your pet sitting services an email is sent out showing your schedule on an easy to read calendar. On Wednesday prior to the start of your services an invoice is emailed which list each service and the cost. A link on invoice allows clients to pay easily by credit card.
Clients have the option to be checked in with by their sitter via text or email. The checks in’s can be requested everyday, every other day, the first and/or last day or only if needed. You will NOT be left to worry if your pet is being visited or not.In addition to this, Sarah’s Pet Sitting Professional Pet Sitters mark EVERY visit and overnight complete via Leash Time log in and leave a brief note that is viewable by the client & SPS management. The client can log in any time and see that visits were completed and the notes from their sitter. In addition to this SPS management monitors the schedule every day to ensure that every visit gets marked complete.
Pet Sitters with smart phones actually check in upon arrival and check out at departure via Leash Time App. The GPS records the sitter’s location at the time of check in & check out. This will be required of all new pet sitters joining Sarah’s Pet Sitting.
What does this all add up to? TOTAL PEACE OF MIND!! For you the client and SPS management. Everyone can rest assured that every pet is visited as scheduled.
In the rare and unlikely event that your pets visit is delayed do to a severe and unlikely emergency we vow to contact you and your emergency contact person as soon as we become aware of the delay. We will then visit your pet as soon as possible. Either SPS owner Sarah MacDonald or another Professional Pet Sitter employee will fill in if your regular pet sitter is dealing with an emergency.
Please call owner/manager Sarah MacDonald at 203-439-0456. We want every client to feel 100% confident that their pet sitting will be completed as scheduled.